Return the product along with your valid proof of purchase, to: To return your item, please fill out this form with information about the item you want to return. Please note, we will not be able to process returns on clearance items How do I return my item? Please note, we will not be able to process returns on clearance items If you have an allergic reaction to a productĪll our products are meticulously tested and of the highest quality, but in the rare instance you have an allergic reaction to something you’ve bought from us, please take a photo of the reaction and discontinue use of the product immediately.Īllergy returns must be less than 10% used upon arrival back with us. If you don’t notify us within 7 days, your request may be denied. If your order is incorrect, or the item arrives damaged, please take a photo and fill out this form within 7 days of delivery. If your item is i ncorrect or damaged on a rrival VITAL+ reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. VITAL+ may elect to return the product to the manufacturer to determine the nature of the problem. Please note, we will not be able to process returns on clearance items you can present your VITAL+ receipt, online tax invoice or other adequate proof of purchase.the product is not fit for its intended purpose, or.significantly different to those shown or described to you, or.the product is faulty or is not of acceptable quality, or.VITAL+ will accept product returns and provide you with an exchange or refund where: If the item we’ve sent you is faulty, please contact us with a detailed description of the product fault, and a photo if possible. other products advertised as being non-refundable for change of mind.Items with more than 6 months expiry date.prescription, pharmacist only and pharmacy-only medicines.Please note, we will not be able to process change of mind returns on: the product is not listed on our non-return items below.the product has not been used or damaged.the product is in a re-saleable condition.the product is in its original packaging including manuals, pamphlets and all accessories.If you’ve had a change of heart with your order, we’ll be happy to offer a store credit, exchange, or refund on an item you've purchased from us, provided that: Thanks for purchasing with us! We want you to be 100% happy with your products, so if what you’ve ordered isn’t quite right, we offer a 7-day refund and exchange policy for your peace of mind.Īll you need to do is simply contact us within 7 days of receiving your order, and we’ll be happy to offer a store credit, exchange, or refund on an item you've purchased from us.

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